A Website Care Plan takes care of all the technical aspects of maintaining a website, allowing you to focus on your business. Regular updates and security checks ensure your site is safe from potential threats and keeps it running smoothly for your visitors.

Our Website Care Plan includes regular updates, website backups, security monitoring, performance optimization, uptime monitoring, and dedicated support.

Yes, you can cancel your Website Care Plan at any time. However, if you cancel within the first 12 months of service, a service termination fee will apply.

Each of our support plans includes a set amount of support time every month, depending on the level you choose. If you need additional help after that time is used up, no worries—we’re still here for you! Additional support is billed between $85 and $125 per hour, based on the complexity of the task. Whether it’s a quick update or a more involved technical fix, we’ll always be transparent about the time and cost before moving forward.

Simply log into your support portal and submit a ticket with the details of your issue or requested changes (it would be helpful  if you could provide the page URL &  screenshot of what you’d like changed, and any files if needed). Our team will handle it from there.

Our Website Care Plan includes regular security checks and monitoring. If a security issue arises, we will address it promptly to ensure your website is safe and secure.

Absolutely, it’s important for our clients to understand the full spectrum of services we offer. While many website security services only offer monitoring, we go several steps further. Not only do we actively monitor your website for potential threats, but we also provide malware removal services in partnership with Sucuri, a global leader in website security.

We understand that dealing with a malware infection can be stressful and potentially expensive. That’s why we include malware removal as part of our Website Care Plan, to offer you peace of mind without hidden costs.

Additionally, we provide Firewall Protection to further safeguard your site. Our firewall is HTTPS and PCI compliant, ensuring your website’s transactions are secure and your site is safer from potential threats. In essence, our comprehensive website security solution aims to protect, monitor, and swiftly respond to threats, giving you the peace of mind to focus on your business.

Absolutely! We offer our Website Care Plans to all websites, whether we built them or not. Our team will perform an initial assessment to identify any potential issues before starting the plan.

Our Website Care Plan is designed to provide you with a set amount of service time each month for tasks like content updates, site modifications, and technical support. However, unused time from a given month does not roll over to the next month. This policy allows us to manage our resources effectively and ensure all clients receive timely service. To get the most out of your plan, we encourage clients to utilize their allotted time each month. If you find your needs exceed the monthly allowance, please contact us to discuss upgrading your plan.

Our Website Care Plan focuses on website maintenance, security, and performance. However, we do offer separate SEO services to help improve your site’s visibility on search engines. Please contact us for more details.

To start the Website Care Plan, we’ll need access to your website’s backend, including admin credentials, FTP access, and hosting details. We treat this information with the utmost confidentiality to ensure your website’s security.

If your website experiences downtime, our monitoring systems alert us immediately, and our team responds promptly to resolve the issue. Our goal is to ensure your website has maximum uptime.

Currently, our Website Care Plans focus on WordPress websites due to the platform’s popularity and our expertise. However, please contact us to discuss support for other platforms.

Our Website Care Plans focus on maintaining and optimizing your site. However, we can certainly recommend reliable hosting providers that best suit your website’s needs and budget.